Frequently Asked Questions

Training

We offer a variety of training options to our new and existing agents. We work in a fast-changing industry where keeping up with tools, regulations and processes can be overwhelming at times. Our operations and technology teams monitor all of this for you and determine when/how we need to reach out to inform and update our agents all over the country. We offer instructor-led webinars where you can go through simple, easy-to-understand training in the comfort of your own home and we have computer-based training that you can complete at your convenience.

Internal Expert Advisors

In addition to our training programs and at-hand information available to you through our content-rich agent intranet site, you have direct access to all of our internal "experts." Having a problem with your email or PC? Our IT expert is a phone call or email away. Our air experts are there to help you understand all of the available contracts and advise you on which provides you/your customer with the best pricing and amenities. Our business development and operations experts are also available to assist you with client presentations, reports and meetings as requested.

Agent Back Up Services

LUXE Travel will provide a level of back up services to you annually at no charge and for extended absences, we can arrange to assign agents to your clients for a very minimal daily charge. Our commitment to your customers is equal to your commitment and together we maintain the highest level of service.

Industry Events and Travel Opportunities

Throughout the year LUXE Travel is recognized at and invited to participate in many industry and supplier events including tradeshows, luncheons, sports venues, familiarization trips, and fundraisers. We make an effort to provide all of our agents with the opportunity to represent LUXE Travel at these various events whenever possible.

Vendor Relationships

With very strong direct relationships with industry suppliers including airlines, hotels, tour companies and cruise lines, LUXE enjoys regular onsite visits from our supplier representatives. Notices are sent to all agents inviting them to join us at regional or headquarter offices for these meetings. Our senior management team is also available to our agent team to assist them in communications with our suppliers on special needs or client requests.

What kind of agents is LUXE looking for?

We're interested in hearing from all type of agents or small agencies looking to partner with a host agency like LUXE. We have very heavily experienced agents with longstanding clients and we have agents relatively new to the travel industry who are building their business. All share a desire for the hands-on focus and personal touch that LUXE offers.

What does it cost to join LUXE Travel?

There are no membership, plan or "start up" fees. Our relationships are negotiated directly with each agent on a case-by-case basis and are dependent upon the type and needs to the traveling clients and the expectations and needs of the agent. We know after many years working with independent agents that the relationship must be balanced and mutually beneficial.

What are the earning options available?

Our basic programs are generally based on a share of commissions and revenue earned on transaction booked through LUXE Travel. The share retained by LUXE Travel covers all of the basic host agency services. Add-on services such as regular full-time agent back up assistance, invoicing assistance, or enhanced research may require additional charges, but these are generally rare.

How long are the contractual agreements with LUXE Travel and independent agents?

LUXE reviews and renews all agent agreements annually in January. This enables us to take into consideration any significant changes in the industry, the agent's requirements or the structure of the agency and make revisions as needed. Generally agreements renew with very minimal changes.

Does LUXE Travel offer access to any other GDS besides Sabre?

Although all of our systems are selected to be 100% compatible with Sabre.  We provide a real hands-on approach to make sure all our Indepenent Agents are fully trained and comfortable with Sabre.  This includes instructor led training by one of our in-house specialists, custom built cheat-sheets to remember cross-GDS formats and also the full arsenal of the Sabre Training Platform.

Does LUXE Travel provide Errors & Omissions (E&O) insurance?

LUXE Travel certainly carries E&O insurance which covers a certain level of activity booked through us by our authorized representatives, but it is highly recommended that all independent agents obtain and carry their own E&O coverage since they can be named directly and separately in any action.

What is involved in joining LUXE?

Once you've contacted us indicating your interest, Sandee Leatherby, our VP of operations will be in touch to learn more about you, your clients and what you need from your host agency. She will be able to put together a personalized agreement and sign-up package for you within a couple of days. Once we have the paperwork in place, you'll receive a call from our IT Director, Max Noxon, who will work on getting you "connected" to LUXE Travel's systems. Depending upon where you're located, we'll assign one our regional operations directors to you as your primary point of contact. Of course, if you're located close to one of our regional offices, we enjoy having our new agents come in for an in-person orientation whenever possible!

When/how are my commissions paid?

Agent commissions are paid monthly no later than the 17th and generally on the 15th (depending upon weekends). You will receive an agent statement for your review prior to the actual commission payment and will have the opportunity to submit questions, changes, etc. to your regional operations director prior to payment processing. Agents paid as individuals have the option of direct deposit on their commissions and agents who are paid as a business ("B2B") receive live checks via mail. Wire transfers can be arranged for a low monthly fee.

If I have a business name, can I keep using that if I join LUXE Travel?

Absolutely. Many of our independent agents use their own established business names with LUXE Travel identified as their host agency.

Can I use LUXE Travel's name in marketing and advertising material?

Yes, with advance permission from LUXE Travel, independent agents may use our and Signature Travel Network logo in their materials. Some of our agents have worked directly with our marketing team to develop customized marketing campaigns and mailings.

 

ARC - Airlines Reporting Corporation         ASTA - American Society of Travel Agents         CLIA - Curise Lines International Association         IATA - International Air Transportation Association         IATAN         NACTA - National Association of Career Travel Agents         Signature Travel Network